Shipments and returns
Despatch
Orders are generally despatched on the same day as long as we receive your order before 15.00 Mondays to Fridays (excluding bank holidays). Shrimp are only despatched via Royal Mail Special Delivery From Monday to Thursday (cut off time 12.00 noon, special conditions apply, please see details on the individual item pages). |
We offer a range of shipping options including Royal Mail 1st Class and next day delivery via Courier (as long as we receive your order before 15.00). Many small items include free shipping; after that shipping starts at £2.99 depending on weight and chosen courier. Live Shrimp are shipped via Royal Mail Special Delivery or APC Overnight. Generally free UK shipping over £39. We ship dry goods worldwide!
Next Day Delivery
We are now offering the option of next working day service via one of our couriers (UK Mail, APC Overnight or DPD). Despatch days Monday - Friday excluding bank holidays, cut off time 15.00 / 3pm). Deliveries between Monday - Friday.
Please note: items showing a specific shipping time (for example "ships within 2-3 business days"), will still be delayed by this timeframe before being despatched. Items showing as "in stock", will be shipped out on the same working day as long as the order is placed before 3pm.
Live Shrimp
Shrimp boxes are well padded and insulated (high density polystyrene). We are using breathing bags of the latest technology. With this we are able to send out shrimp all year around. We will suspend shrimp shipments only in the most adverse weather conditions.
Shrimp are only despatched via Royal Mail Special Delivery From Monday to Thursday (cut off time 12.00 noon, special conditions apply, please see details on the individual item pages).
DOA
We have a death on arrival policy. We will refund or replace shrimp, that have died during transport. In case of a claim, we ask the customer to supply photo evidence (shrimp in and out of transport bag plus photos of the box in case of damage to the package) within an hour of arrival.
Worldwide shipping
We ship worldwide, the exact costs depend on country and weight. The shop will display these in your shopping basked and/or before checkout.
We offer different service levels from International Standard (the cheapest), which is a non-tracked economy delivery to 2 day fully tracked courier shipments. Deliveries within the EU start at £3.99.
Live Plants & Shrimp
The buyer accepts full responsibility for plant orders shipped outside of the UK & Ireland. We cannot be held responsible for damages caused by long transit time or delays caused by customs. This only affects live plants; all other goods are exempt from the clause and you are fully protected against damages during transit.