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Sorry to hear that your item has not been delivered yet! Royal Mail are currently experiencing long delays across their network. This is caused by extensiv...
Fri, 2 Dec, 2022 at 7:37 AM
Some of our shipping services offer tracking. Tracking or consignment numbers will be displayed within the despatch notification email or displayed in your ...
Tue, 19 Mar, 2019 at 9:25 PM
If you have already placed an order, which has not been despatched yet but would like to add additional items, please follow these steps (please note, addit...
Tue, 19 Mar, 2019 at 9:06 PM
What are Special Order items? These items will be ordered in specifically for you via our supplier. When do you ship a special order? Please allow a ...
Thu, 29 Jun, 2023 at 7:42 PM
We ship orders Mondays to Fridays (excluding bank holidays). Same day order cut off time is 15.00 for dry goods and 12.00 lunchtime for livestock. This onl...
Tue, 19 Mar, 2019 at 9:50 PM
We allow certain items to be backordered. In most cases this will be plants by Dennerle. If these plants are out of stock, there will be an orange indicator...
Sat, 23 Mar, 2019 at 11:22 AM
When a successful order has been placed, our system will send you an order confirmation email. If you should not have received this within 15 minutes of com...
Mon, 16 Dec, 2019 at 10:32 AM
Royal Mail tracking is only showing "Sender despatching item" - Why haven't you passed on the parcel yet?! Sadly, Royal Mail are using a ...
Sat, 4 Dec, 2021 at 8:32 PM